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Bing’s Market Share Up For Third Straight Month: Hitwise

Written on March 10, 2010 by admin

Filed Under: Object, book

Just last week at SMX West, Microsoft CEO Steve Ballmer said his short-term goal for Bing is to gain a point here or a tenth there — to chip away and slowly increase its share of the search market. The latest numbers from Experian Hitwise show that Bing is doing exactly that.
Hitwise shows Bing gaining [...]



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Video: Does Google Own Us?

Written on March 10, 2010 by admin

Filed Under: Object, book

Here is a short but very well-done video on how much Google knows about us, possibly implying that Google owns their users. Clearly, this topic is not new, but the video was really well done.

The video is from the show “Hungry Beast” that airs in Australia on the ABC, 9PM Wednesdays. For more information [...]



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Bing Hopes 3-Month UK Ad Campaign Can Wipe Away 10 Years of Sucking Wind

Written on March 8, 2010 by admin

Filed Under: marketing

I don’t remember what Microsoft’s search engine share was, when I left the UK in the summer of 2000, but I’m pretty sure it was a lot better than the current anemic 3%.

According to the Guardian, Microsoft would love for Bing to recapture those glory days and is willing to spend the rest of its natural life next 3 months trying to claw it back.

The three-month campaign, which includes three TV ads created by the agency JWT, starts on Wednesday and uses the strapline “Bing and decide”. The ads aim to show that Bing simplifies the “information overload” that accompanies the results of many searches.

The TV campaign will run solidly for a month and then in two-week bursts until mid-June. It will be backed by a digital campaign across Microsoft’s network and on media including social networking websites.

Three whole months, huh? Way to lay it all on the line Microsoft. You lose market share over a 10-15 year period and expect to win it all back by reaching consumers while they’re watching Coronation Street?

Of course, I know that Bing’s ad campaign won’t run for just 3 months–just this particular push–but consider this: Google achieved 90% share in the UK via word-of-mouth. Bing has been available to UK users–albeit in beta–since June. If they felt that Bing was truly revolutionizing search, they would have pushed the needle already. Right?

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Bing Hopes 3-Month UK Ad Campaign Can Wipe Away 10 Years of Sucking Wind

Twitter and Politics: Friends or Foes?

Written on March 8, 2010 by admin

Filed Under: book, marketing

If you can believe it, we are rapidly approaching the 1 ½ year “anniversary” of the election of Barack Obama as the President of the United States. This event was historic and monumental on many different levels and not the least of which is how candidate Obama utilized social media to get into office.

Now, before I get started here please relax and understand that this is not a political post. It is more about a lesson about how social media can be a real double-edged sword. Why? Well, I have heard more than one social media “expert” express disappointment in the President’s relative abandonment of the medium after he was elected. I have postulated elsewhere that he may have actually set back the usage of social media for political advantage. Why? It’s a matter of trust and many feel it was violated to some degree. If you feel the urge to argue this please leave me out. I am just parroting what I have heard more than once. So you know where I stand personally, I am not a trusting sort of any politician at any time of any party.

Fox News reports on the uptick in social media usage by the White House

Blending behind-the-scenes nuggets with a defense of President Barack Obama’s record, White House and administration officials increasingly are communicating through Twitter.

Forget press releases. White House press secretary Gibbs and his deputy, Bill Burton, are now sharing news in Twitter messages. So far 33,000 people have signed up to follow Gibbs and more than 6,000 are tracking Burton. Those two officials have a ways to go to catch actor Ashton Kutcher and his 4.6 million followers.

Ok, let’s stop here for a second. Maybe the bigger question is why in the world 4.6 million people are following Ashton Kutcher? Anyway, as the White House now becomes more aggressive in its social media efforts how do those who have been left feeling a little jilted after the run up to the election react?

I suspect this is more a matter of opinion than a measurable event because there is little hard data on any of this other than number of followers of any political figure. So the question to you is do you feel that Twitter is a political messaging force to be reckoned with or a potential land mine for those in public office? It works both ways in business but is it potentially more dangerous in the political arena? God only knows it doesn’t take a politician from either side of the aisle too long to say something that makes the rest of us scratch our heads. Do you trust 140 character versions of messages from any politician from any party at any time?

Go ahead and let’er rip. Let’s face it, whether we want it or not this technique / tactic is likely to increase exponentially as we here in the states approach an important political season this fall. Could its use be as much of a referendum on social media as it is on the potential political impact of social media? Do tell.

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Twitter and Politics: Friends or Foes?

Ballmer, Sitelinks & Other Favorites from SMX West Day 1

Written on March 3, 2010 by admin

Filed Under: book, seo

Posted by jennita

SMX West 2010 kicked off with quite a bang (or was that a yell?). Since Microsoft’s CEO, Steve Ballmer was the keynote, people arrived early to ensure good seats. The music playing before it started was amazing, it helped to create an excitement in the room that I really had never felt before a keynote before. I had attempted to save a seat for someone up front, but there was just too much demand and had to give it up. That’s the sort of thing that happens at a great concert, not a conference keynote.

There were quite a few live blogs of the event, but I had a few favorites from the interview that I wanted to call out.

1. He made it very clear that Microsoft is focused on the big picture and not just immediate goals. He spoke about continuing to move forward with a positive momentum and a differentiated point of view.
2. When the question came up of “Can you be #1 in the U.S.?” he essentially said “YES!” [and yes he said it with that exclamation] However he made it clear that it was a tricky question. If you say yes, you sound arrogant but if you say no you sound unsure of yourself. You don’t do things to come in second!
3. Danny asked “Is Yahoo! going to survive as a search player? You want to beat them aren’t you just going to kill them?” Ballmer could really only answer one way “No.” He stated that they wanted Yahoo! to do a good job, that there was lots of flexibility written into their contract and there was advantage to having the power of 2 as opposed to the power of 1.
4. When asked whether he was going to get on Twitter he said “I’m more of a webpage than a bunch of short tweets.” But then acknowledged that he did have a stealth Twitter account however only the people in his neighborhood followed him.
5. His favorite thing on Bing are the Bing maps. [completely agree here... the maps are amazing!]
6. What he thinks is the biggest opportunity in search: to “Help people get done what they’re trying to get done.”
7. Oh! And he gave us all his personal email account. You’ll have to watch the video to get that though.

All in all it was quite enjoyable to watch, although I was a bit unprepared (although perhaps I shouldn’t have been) for the yelling. Ok, I don’t think in his mind he was yelling, he was just talking VERY LOUDLY. But sitting right up front, I think we all sat back in our chairs a bit when he got excited and started to get louder. You can see the full video of the keynote below.

Google’s Personalized Search Revolution

Now that personalization has become an opt-out rather than an opt-in, I was really interested in what this session had to offer. The only speaker, Brian Horling who works in Personalized Search at Google, first gave a very informative presentation, then fielded quite a few questions from the audience. I really enjoyed having just one speaker who was focused on the topic at hand. The top takeaways that I got were some of the differences between a logged out user who gets personalized search versus a logged in user. Let me break it down a bit.

First of all, both types of users are thought of as two different identities to Google. Let’s say you’re logged in, and then log out, they don’t view you as the same logged in person. At that point they do look at the cookies set on your computer which tell gives them information on what you’ve searched for previously, which results you’ve clicked on, etc. For signed in accounts, your web history is saved indefinitely, but your non-logged in identity is only saved for 180 days.

Every user using search has the potential of seeing personalized search in some way whether it’s geo-location, web history, social search, etc. Personalization occurs about 1 in 5 queries for a user and the changes tend to be restricted to only a few results.

How can you control the personalization of your searches?

• Use search details
• Disable it by appending &pws=0 on searchs (you can find the bookmarklet to do that here)
• Edit or disable your web history

If you haven’t looked at the “view customizations” link I highlight above before, you should definitely check it out. Pretty interesting what’s going on there.

One thing that came up in this session was how do you explain to a client that the results they’re seeing aren’t the same as what everyone else sees. Although in some cases that would probably be a good thing since they’re seeing better rankings since they search and click on their sites more often than the average user.

How do you feel about personalized search? After this presentation I found that I was much more open to the idea than I was previously. I think because I felt like I finally understood a bit better where the data was coming from and how to turn it off. But what about you?

And so on…

The other session I really loved was “Supercharging Your Descriptions With Sitelinks” but as I was putting this post together I realized that should really a be a post in and of itself. It was great to hear from a Google rep about how certain sitelinks show up and ways you can enhance your site to ensure proper sitelinks. I have tons of screenshots and examples, so I’ll put them into a full post. Plus I’d really like to get Jerry Dischler (the Google guy) to answer a few of my questions. So watch for that one!

The best swag of the conference goes to Yahoo! for not only giving away these awesome coffee mugs, but for setting up a full-on coffee shop with baristas to make us our much needed lattes!

I really wanted to show the videos from the SMX Ignite as that was one of my favorite parts of the day. But unfortunately the videos aren’t live yet. Here’s a link to where they should be. Maile Ohye’s “DateRank: PageRank for singles” was my personal favorite, although all the speakers were exceptional.

Dana Lookadoo and I interviewed a number of people in sort of a Jay Leno “man on the street” sort of way. We hope to have the interviews up tomorrow.

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Ballmer, Sitelinks & Other Favorites from SMX West Day 1

Social Networking SEO Tips and Techniques

Written on March 2, 2010 by admin

Filed Under: chat, seo

The popularity of social networking sites on the Internet offers not only opportunities for friends to meet again online or get in touch with your old classmates and office mates but a new opportunity in the field of search engine optimization strategy. This article illustrates several ways an SEO practitioner can use social networking to increase rankings build trust and authority within a selected niche….

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Social Networking SEO Tips and Techniques

5 B2B Social Media Winners

Written on February 11, 2010 by admin

Filed Under: Advertising, book, marketing, seo

Take a moment to think about, and count, the number of B2C social media success stories that pop into your head.

I’ll venture to guess that you could immediately name five to 10, if not many more. From Ford to Dell to Zappos to Best Buy, B2C social media winners – those organizations that caught on early and created a cult following of brand cheerleaders via the social web – are hard to miss.

But how about the B2B social media winners? I’m guessing these weren’t as easy to name.

And yet, there are just as many B2B organizations successfully conquering social media. While their stories might not be as well-known, we think these 5 B2B social media winners are doing a pretty doggone good job. Tell us if you agree.

1. American Express OPEN
American Express OPEN is the company’s division dedicated to helping small business owners succeed. It has based its marketing strategy around the social web, realizing that social media has become a priority for small business owners.

Since 2007, AMEX OPEN has relied on its OPEN Forum to provide business advice and insight. The social site includes a blog with frequently updated content, and a large collection of videos that users can rate and share via other social networking channels. In the site’s “Idea Hub,” forum members can network with one another and with industry experts, as well as customize topics to their specific interests.

The social site has been extremely successful, increasing unique visitors 525% over the past year – from 160,000 in December 2008 to nearly 1 million in December 2009.

2. HSBC
To target business entrepreneurs and provide them with an active forum to share and gain knowledge, HSBC has created The HSBC Business Network for both customers and non-customers.

It’s evident that the HSBC Business Network truly thrives on its members.

The site includes a network of blogs, and invites members to create their own blog to share their personal experiences with other entrepreneurs. Currently, the network is made up of 148 blogs from members.

The site’s homepage is populated with content from users: the most popular recent blog post, forum post and user profile.

3. Microsoft Advertising
Microsoft Advertising has been using social media as a vehicle to listen to, educate, support and market to their customers and potential customers since 2006. However, the past year has seen a distinct effort from Microsoft to reach customers through social web participation.

An AdCenter Community site as well as blogs, Twitter accounts, Facebook presence, videos, photos and social media coverage of industry events along with proactive listening and community manager participation have been instrumental for growing the AdCenter community and providing customers with an opportunity to be involved with how Microsoft does business with them.

4. Archer
The social media strategy for Archer Technologies, provider of risk and compliance solutions, and a 2009 Forrester Groundswell Award winner for B2B social media, revolves around two components.

First, the Archer Community is an online social network that gives customers a forum to interact, share best practices and provide feedback to help drive Archer product development. The second component is the Archer Exchange (pictured above), an online marketplace that enables clients to download applications developed by other clients or by Archer.

The two social sites have been successful at driving website traffic and attracting new members: The Archer Community receives 20 new members, 4,000 unique visits and 400+ downloads every week, while the Archer Exchange boasts 17,000 unique visits, 90,000 page views and 1,200 downloads.

But the real benefit has been enhanced product development as a result of user feedback and sharing. Archer tells Forrester that its Archer Community directly helped form its Business Continuity Management, Mobile GRC and Data Feed Manager applications.

5. Cree
LED Manufacturer Cree is embracing social media to build awareness and promote the benefits of LED technology, rather than directly sell products.

At the center of its latest campaign, “LED Revolution,” is an interactive social website. On the site, visitors can submit their bad lighting photos (think bad 1980s office fluorescent lighting) to win LED recessed downlights. The site’s blog is posted to almost daily, and humorous videos encourage visitors to, “Break Your Fluorescent Shackles!”

Cree also leverages Facebook and Twitter in a push/pull approach for the website.

Hear from Ginny Skalski, Cree social media specialist — who happens to have a background in journalism and community management rather than marketing – in this video on the Social Media B2B blog.

Of course, these five B2B social media winners are only part of a much longer list of companies that are successfully interacting with customers, building brand awareness and driving traffic to their websites through the social web. What are your favorite B2B social media success stories?

Tags: a-priority-for ,archer ,b2b ,exchange ,google ,management ,marketing ,media ,microsoft ,mobile ,seo ,social ,social media

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Bing Demos StreetSide With Flickr Photos, Live Video & “Bing Sky”

Written on February 11, 2010 by admin

Filed Under: Object

Today at the TED conference in Southern California, Microsoft’s Blaise Aguera y Arcas demonstrated a new crowdsourced-version Bing Maps that integrates photos and even live video that is shared by others. Microsoft will also soon launch what we’ve dubbed “Bing Sky,” the ability to use Bing to look up in the sky and see what’s [...]



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Bing Demos StreetSide With Flickr Photos, Live Video & “Bing Sky”

Tags: ability ,and-see ,microsoft ,photos-and ,southern ,spzmu ,ted ,will-also

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Search Month European Edition, January 2010

Written on February 8, 2010 by admin

Filed Under: Object

In Search Month European Edition we bring you a monthly update of European search news, with related links to full coverage. Here’s what happened in January.
Germany content owners call for investigation of Google. German newspaper publishers association (BDZV), Microsoft owned Ciao and online maps service Euro-Cities AG called the German cartel authorities to investigate Google’s [...]



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Search Month European Edition, January 2010

Tags: content-owners ,europe ,european ,january ,microsoft ,search-month ,top news ,what-happened ,with-related

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Google Building Instant Translator Companion

Written on February 8, 2010 by admin

Filed Under: Object

Google leaps language barrier with translator phone from The Times Online reports Google is working on a new tool that would bring instant translation to people.
It appears that Google is a couple years away from this coming but they would build on their existing Google Translate and Google Voice features to create an instant translator. [...]



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Google Building Instant Translator Companion

Tags: coming ,europe ,existing ,google-voice ,google: voice search ,microsoft ,search-month ,times ,with-related

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